Innovative Financial Solutions: FirstBank Introduces First Humanoid Robot for Customers’ Service in Nigeria
FirstBank has launched an industry-first Humanoid Robot at its Adetokunbo Ademola VI, Lagos Digital Experience Centre (DXC) Branch
The robot is among the phased configuration of the banks state-of-the-art digitally led self-service branch.
The Humanoid Robot is equipped with Video Banking and Artificial Intelligence (AI), taking on the role of a friendly branch staff.
In a release, FirstBank said the robot launch, which is the first of its kind in the financial services space in Nigeria, is in furtherance of its leading role in providing innovative financial solutions in Nigeria,
According to the release, the robot is equipped with Video Banking and Artificial Intelligence (AI), taking on the role of a friendly branch staff.
“The Humanoid Robot can engage customers in conversations as well as through a touch screen strapped to his chest. The services performed by the robot include responding to customer enquiries on cash deposits…
“Withdrawals and ATM cards. The robot also aids complaint management as customers can log a complaint via QR with feedback generated within the advised time.
‘The Humanoid Robot also keeps customers up to date with happenings about the Bank, including products launch and upgrades designed to strengthen the customer experience and satisfaction.
“The robot is a one-stop point to keep customers informed about the Bank. It also effectively manages customers’ accounts.” The release stated.
Expressing his delight at the initiative, Dr Adesola Adeduntan, the CEO of FirstBank Group noted that “the addition of the Humanoid Robot to our state-of-the-art Digital Experience Centre represents a purposeful stride towards transforming the banking landscape in the country…
“And further showcases the priority we give to innovation within the Bank. With its advanced capabilities, the robot is designed to elevate the quality of our customers’ lives in today’s rapidly evolving digital world.
“Our unwavering dedication to delivering unparalleled banking services remains steadfast, as we leave no stone unturned in innovating to fulfil our customers’ needs. he concluded.
The Bank also disclosed that the introduction of the Humanoid Robot is among the phased configuration of the Banks state-of-the-art digitally led self-service branch called Digital Experience Centre, launched in December 2021.
“Another Humanoid Robot will also be deployed in the Banks next and second Digital Experience Centre, soon to be announced in the coming months. “